PRIVACY POLICY

1. Introduction

Global Health Heaven (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us through our forms, WhatsApp, or other communication channels.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

• Full name
• Email address
• Phone number (including WhatsApp contact)
• Country of residence

b) Health-Related Information (Voluntarily Provided)

• General treatment interests (e.g. dental, hair transplant, bariatric, aesthetic)

c) Technical & Usage Data

• IP address
• Browser type and device information
• Pages visited and interaction data
• Cookies and tracking technologies

3. How We Use Your Information

We use your data to:

• Provide personalized medical information and treatment options
• Contact you via WhatsApp, phone, or email regarding your inquiry
• Arrange free online consultations
• Improve our website and advertising performance
• Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent – when you submit a form or contact us
• Legitimate interest – to respond to inquiries and provide services
• Legal obligation – where required by law

You may withdraw your consent at any time.

5. Data Sharing & Third Parties

Your data may be shared only with:

• Authorized medical professionals and partner clinics
• Communication platforms (WhatsApp, email services)
• Analytics and advertising tools (Google Ads, Meta Ads)

All partners are required to comply with data protection regulations.

6. International Data Transfers

As a medical tourism service provider, your data may be processed outside your country of residence. We ensure that appropriate safeguards are in place in accordance with GDPR and applicable laws.

7. Data Security

We implement technical and organizational measures to protect your data, including:

• Secure servers
• Limited access to personal information
• Encrypted communication where applicable

Despite all precautions, no online system is 100% secure.

8. Cookies Policy

We use cookies to:

• Analyze website traffic
• Improve user experience
• Measure advertising performance

You may manage or disable cookies through your browser settings.

9. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to data processing
• Request data portability

To exercise your rights, please contact us using the details below.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

11. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, you may contact us:

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.